Ethics

Dorset House staff and management believe in maintaining a high level of ethics. We are committed to making your stay at Dorset House as comfortable and enjoyable as possible. We also expect our quests to maintain a mature attitude and respect other guests, staff and house facilities.

Terms of Stay

• Check out is any time before 10am. Occupation of your room after this time may incur a charge given it delays cleaning and the availability of the room for subsequent guests. If checking out before 8am, please leave your keys in the letterbox at reception.


• Check in is after 2pm, cleaning is performed between 10am and 2pm.


• It is standard for us to receive your credit card details at the time of your booking. Your credit card is not charged upon booking, you can choose to pay by a variety of methods when checking in. Your credit card is charged if you cancel your booking outside the terms of our cancellation policy or in the event of property damage, soilage or deodorising. The charge of any damage, soilage or deodorising is specific to the circumstances.


• Smoking facilities are provided outside Dorset House. Smoking in Dorset House is not allowed and may result in you being charged for deodorising. Smoking inside accommodation facilities is prohibited by New Zealand law.
  


• If you use the communal kitchen, you are expected to do your own dishes and clean up after yourself.


• Alcohol is permitted, but not in excess.


• Drugs are not permitted under any circumstances. The presence of drugs on the property will result in guests being asked to leave immediately.


• Off street parking is provided at the rear of the building on a 'first in first served' basis, on street parking is available.


• No pets, sorry - the resident cat Minx would not approve! 


• Dorset House provides all bedding including sheets, pillows, pillow protectors, under blankets, duvets, electric blankets (in winter) and blankets, consequently sleeping bags are not allowed.


• Disorderly or overtly antisocial behaviour may be cause for Dorset House to cancel your stay at any time.
  

Cancellation

Any cancellation, postponement or partial cancellation should be advised to reception staff as soon as possible. via phone or email. Bookings cancelled more than a full '24-hours' before the day of your stay will not incur a penalty.  In the circumstance that you cancel or postpone your confirmed booking within the '24-hour' period, Dorset House will make every reasonable effort to resell the room or rooms on your behalf.  Dorset House’s Cancellation Policy is to charge of 100% of the room or rooms if your booking cannot be resold. 

For the avoidance of doubt, if you book to stay on a Wednesday, you have to advise us by the time the office closes (6pm) on Monday to be considered more than '24 hours' before the day of your stay.  An email is not considered notification until it is read by our staff.  Cancellation policies are firmly adhered to - to accept your booking, we have turned away others.

Dorset House does not accept responsibility for travel delays, weather problems or vehicle breakdowns - we are happy to provide assistance with any travel insurance claim you make in relation to delays. 

Please note that Dorset House is unable to accept responsibility for any email correspondence not received: if it has been sent from our end, and not received by you, it is likely to have been caught up in your spam filter, please check. This is particularly common with 'free' email accounts such as hotmail, yahoo mail, gmail. 

Found Property

Any items that are found at Dorset House should be brought to reception.  They will be held for 1 month and can be claimed, after this period they will be considered abandoned and will be disposed.  Personal items should not be left in the kitchen or bathrooms, these will be disposed of immediately as we undertake daily cleaning.

Christmas Bookings

Dorset House is open for Christmas bookings. There is a two-day minimum stay in place covering these dates. If you wish to stay the 24th of December, you must also be booked in for the 25th of December - there are no check-ins or check-outs on Christmas Day.